Privacy Policy
This Privacy Policy outlines the privacy practices of Tristar Mortgage Corporation (“Tristar Mortgage,” “we,” “us,” or “our”). We are dedicated to safeguarding your personal information and maintaining its confidentiality.
This document details the personal information we collect from you through our websites and mobile application, how we use, share, disclose, and protect that information, and your rights regarding your personal data. By accessing or using our site, you agree to this policy and acknowledge that you have read and understood our Terms of Use, which are incorporated into this Privacy Policy.
How We Collect Your Information
We gather personal information you provide to us directly during the course of our mortgage and loan services or through your interactions with our site. This information is collected when you:
- Apply for a mortgage loan,
- Request assistance,
- Inquire about our products or services,
- Respond to surveys, or
- Communicate with us in other ways.
Additionally, we may collect information from public records, credit bureaus, or third parties, including:
- Advertising networks,
- Internet service providers,
- Data analytics providers,
- Government entities,
- Social networks,
- Data brokers.
We also collect data through cookies and other tracking technologies when you use our website or mobile application.
What Information We Collect
We collect both personal and non-personal information, including:
- Contact Information: such as your name, address, phone number, and email.
- Personal Information: including Social Security number, account login details, driver’s license, passport number, and credit card information.
- Mortgage Application Information: such as financial details, homeownership status, employment, age, and property information.
- Device and Online Activity: such as IP address, browsing and search history, and interaction data with our site.
- Communications Data: like call recordings, chat messages, and other interactions.
- Demographic Information: including race, ethnicity, and sex, collected as required by law.
How We Use Your Information
We use the information we collect to:
- Provide and manage our products and services, including processing transactions, verifying customer information, and providing financing.
- Respond to your inquiries or requests.
- Communicate updates about our site or privacy policy.
- Personalize your experience by enhancing our content or offering tailored services.
- Provide you with information about products or services we believe may interest you.
- Comply with legal and regulatory obligations.
- Conduct legitimate business activities not prohibited by law, such as internal research, fraud prevention, and marketing.
We also use your data for business purposes, including:
- Monitoring trends and usage of our site,
- Ensuring security and integrity,
- Developing new products and services,
- Preventing fraud and identity theft.
How We Share Your Information
We may share your information with affiliates and third-party entities under certain conditions:
- Service Providers: who perform services on our behalf.
- Legal and Regulatory Requirements: to comply with legal obligations, protect rights, ensure safety, or respond to legal requests.
- Corporate Transactions: in the event of a merger, acquisition, or sale of assets.
- Credit Reporting Agencies: for lawful purposes, such as reporting account information.
Additionally, we may share aggregated, non-personal information with third parties for business purposes such as marketing and research.
We retain your data as necessary to fulfill our legal obligations, conduct audits, resolve disputes, and pursue legitimate business interests.
Web Technologies
We use various technologies to collect information during your visits, including:
- Cookies: Small files stored on your device to enhance your site experience. You can manage cookie preferences through your browser, though disabling them may limit site functionality.
- Web Beacons: Small code snippets that collect data for tracking and analytics.
- Session Replay: Technology that records user interactions with the site to improve functionality and user experience.
Website Usage
When you visit our site, we collect information about your browser type, IP address, and your interactions with the site. This data helps us analyze trends, enhance user-friendliness, and assess the effectiveness of our content.
We may also track your online activity across different sites over time for analytical purposes.
Online Behavioral Advertising
Third-party advertisers may use cookies to track your browsing activity and tailor advertisements to your interests. By continuing to use our site, you consent to the use of cookies for personalized advertising.
Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party websites. You are encouraged to review their privacy policies before sharing any personal information.
By accessing third-party links through our site, you do so at your own risk. We disclaim any liability for third-party websites and may remove links at our discretion.
Retention of Personal Information
We retain your personal information for as long as needed to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce agreements, as required by applicable law.
